We've Got You Covered
While we can’t manufacture men in a warehouse (we wish!), we want you to feel fully confident in our process—no matter your location, demographics, or criteria.
At Gayquation, we stand behind our matchmakers and our proven system. That’s why we offer the Match Guarantee: if your matchmaker doesn’t deliver the introductions included with your membership, here’s how we make it right:
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Rollover Matches
If you receive fewer introductions than promised in a month, the balance rolls over. For example, if your membership includes 2 introductions per month and you only receive 1, the extra match is added to the next month—so you’ll receive 3 the following cycle. Your matchmaker may also adjust the search strategy to accelerate results.
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Membership Pause for Large Balances
If your rolled-over matches ever total more than three times your monthly membership promise, your membership may be paused until those introductions are delivered. Example: If you’re owed 8 introductions, your account stays active until all 8 are fulfilled before resuming regular cycles. Partial refunds may also be provided to reduce your balance of introductions. The initial month of membership (or first set of introductions) is non-refundable, as it covers the time and resources already invested in your intake, interview, and matchmaking process, as well as included features such as Optima Market Reports, Insta-Match, Mystery Match, virtual events, and any added Coaching or Momentum services.
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Package Members (6, 12, or 24 Matches)
Our goal is to complete your package within 6 months. Matches may come unevenly (e.g. 5 one month, 2 the next), but your total is guaranteed. Any balance rolls over until fulfilled. If your balance remains after 9 months, partial refunds may be issued to reduce the owed introductions, with additional refunds every 2 months as needed.
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Platinum Members
We guarantee that within your 3, 6, or 12-month membership, you’ll be introduced to someone with whom you establish a relationship (defined as 3 in-person dates and mutual interest confirmed by separate interviews). If not, you’ll receive a full refund at the end of your term. Memberships may also be extended at no extra cost. Refunds, if applicable, are processed within 30 days and paid in up to 6 monthly installments—while your account remains active.
Throughout the process, your matchmaker will guide you with personalized recommendations (such as adjusting age range, distance, or other preferences) based on results and feedback. But remember—you’re always in control. No criteria will be changed without your approval.
Membership Terms
When a match is replaced...
In addition to being provided every introduction in your membership, a match will be replaced for any of the 3 reasons below.
a)
Acquaintances. We want to introduce you to men that you did not even know existed before joining us. If your matchmaker introduces you to someone that you have met online or offline the match is replaced. Let's open new doors, not old ones.
b)
Non-communication. If an email/phone intro, we want to make sure the initial lines of communication have opened, thus if you contact a match and do not receive a response within a reasonable period of time (72 hours) the match is replaced. If an
Insta-Date, anyone who cancels or no shows a scheduled in person meeting is replaced. Please understand that we can not control one's behavior or actions after an introduction is made but if someone has a change of heart or cold feet he will not count as an official match. We only qualify individuals who display a high level of interest in connecting.
c)
Misrepresentations. Any match that you discover misrepresented himself and did not meet one or more of your deal breakers is replaced. For example, you find out he was visiting your area but does not reside there, he is outside your age range, etc. Our matchmakers do perform a background and validity check and do a great job of weeding out hookup artists and fraudulent individuals, but in the event someone flies under their radar he will be replaced and possibly blacklisted. In any of these situations, you simply inform your matchmaker and the match will be replaced.
IMPORTANT: We are in the business of connecting human beings and ultimately finding love and chemistry, a service with endless variables as you can imagine. Remember that your matchmaker is not a robot and cannot build in his workshop your perfect man or order one online. But with experience and a systematic approach, he will provide quality introductions with like-minded men within a reasonable time frame. This is guaranteed. More often than not the outcome will be successful. That being said, rolling over of matches is common and may depend on several factors, including your demographics, location and criteria.
Your matchmaker will be very upfront and candid with you throughout the entire process. They will do everything in their power to customize their approach to best fit your needs and prospects and increase the chances of meeting their goals every month. After speaking with you, during your interview, your matchmaker will provide you his feedback, recommendations and expectations going forward. At any time during the process you may communicate with your matchmaker directly. We are in it together after all. Feedback is always welcomed and an essential part of the process. All emails must be responded to within 24 hours.
Trust Is What Makes It Work. Read More.
For questions & inquiries contact us or your matchmaker directly.
Also, view our Help/FAQ page.
