Choosing a matchmaker is a big decision. You’re investing time, trust, and emotion — and we take that seriously. Our Match Guarantee exists to protect your investment and ensure you receive the introductions and effort you paid for, with fairness and transparency at every step.
Every client’s situation is unique — and our guarantee adapts to your reality. Whether you live in a major city or a smaller market, your investment is protected.
Month-to-Month Members: Rollover Matches
If you receive fewer introductions than promised in a month, the balance rolls over. For example, if your membership includes 2 introductions per month and you only receive 1, the extra match is added to the next month — so you’ll receive 3 the following cycle. Your matchmaker may also adjust the search strategy to accelerate results.
Month-to-Month Members: Membership Pause for Large Balances
If your rolled-over matches ever total more than three times your monthly membership promise, your membership may be paused until those introductions are delivered. Example: if you’re owed 8 introductions, your account remains active until all 8 are fulfilled before resuming regular cycles. Partial refunds may also be provided to reduce a large balance of owed introductions.
Note on non-refundable onboarding: The initial month of membership (or first set of introductions) is non-refundable, as it covers time and resources already invested in your intake, interview, and matchmaking process, as well as included features such as Optima Market Reports, Insta-Match, Mystery Match, virtual events, and any added Coaching or Momentum services. However, those introductions are still guaranteed, regardless of time frame.
Package Members (Discounted 6-Month Memberships)
Our goal is to complete your package within 6 months. Matches may come unevenly (e.g., 5 one month, 2 the next), but your total is guaranteed. Any balance rolls over until fulfilled. If your balance remains after 9 months, partial refunds may be issued to reduce the owed introductions, with additional refunds every 2 months as needed.
Note on non-refundable onboarding: The first set of introductions (whether 1 or 2) is non-refundable, as it covers time and resources already invested in your intake, interview, and matchmaking process, plus included features such as Optima Market Reports, Insta-Match, Mystery Match, virtual events, and any added Coaching or Momentum services. However, those introductions are still guaranteed, regardless of time frame.
We guarantee that within your 3, 6, or 12-month membership, you’ll be introduced to someone with whom you establish a relationship (defined as 3 in-person dates and mutual interest confirmed by separate interviews).
If not, you’ll receive a full refund at the end of your term. Memberships may also be extended at no extra cost. Refunds, if applicable, are processed within 30 days and paid in up to 10 monthly installments — while your account remains active throughout.
Throughout the process, your matchmaker will guide you with personalized recommendations (such as adjusting age range, distance, or other preferences) based on results and feedback. But remember — you’re always in control. No criteria will be changed without your approval.
In addition to being provided every introduction in your membership, a match will be replaced for any of the three reasons below:
A) Acquaintances. We aim to introduce you to men you didn’t even know existed before joining us. If your matchmaker introduces you to someone you have already met online or offline, the match is replaced. Let’s open new doors, not old ones.
B) Non-communication. If an email/phone intro, we want to make sure the initial lines of communication have opened. If you contact a match and do not receive a response within a reasonable period of time (72 hours), the match is replaced. If an Insta-Date, anyone who cancels or no-shows a scheduled in-person meeting is replaced. While we can’t control another person’s decisions, we make sure you’re never penalized for them — we only qualify individuals who display a high level of interest in connecting.
C) Misrepresentations. Any match you discover misrepresented himself and did not meet one or more of your deal breakers is replaced (e.g., visiting your area but not residing there, outside your age range, etc.). Our matchmakers do perform a background and validity check and do a great job of weeding out hookup artists and fraudulent individuals — but in the event someone flies under the radar, he will be replaced and may be blacklisted. In any of these situations, simply inform your matchmaker and the match will be replaced.
IMPORTANT: We’re in the business of connecting human beings and helping create real chemistry — a service with many variables. With experience and a systematic approach, your matchmaker will provide quality introductions with like-minded men within a reasonable time frame. This is guaranteed. Rolling over of matches can happen and may depend on factors like demographics, location, and criteria — and your matchmaker will be candid with you throughout. After speaking with you during your interview, your matchmaker will provide clear feedback, recommendations, and expectations going forward. At any time during the process, you may communicate with your matchmaker directly — we’re in it together. Timely communication helps your matchmaker work effectively on your behalf, so we ask clients to respond to messages within 24 hours whenever possible.
Our goal isn’t just introductions — it’s helping you find something real. When you succeed, we succeed.
