While we can’t manufacture men in a warehouse (we wish!), we want you to feel fully confident in our process—no matter your location, demographics, or criteria.
At Gayquation, we stand behind our matchmakers and our proven system. That’s why we offer the Match Guarantee: if your matchmaker doesn’t deliver the introductions included with your membership, here’s how we make it right:
Month-to-Month Members: Rollover Matches
If you receive fewer introductions than promised in a month, the balance rolls over. For example, if your membership includes 2 introductions per month and you only receive 1, the extra match is added to the next month—so you’ll receive 3 the following cycle. Your matchmaker may also adjust the search strategy to accelerate results.
Month-to-Month Members: Membership Pause for Large Balances
If your rolled-over matches ever total more than three times your monthly membership promise, your membership may be paused until those introductions are delivered. Example: If you’re owed 8 introductions, your account stays active until all 8 are fulfilled before resuming regular cycles. Partial refunds may also be provided to reduce your balance of introductions. The initial month of membership (or first set of introductions) is non-refundable, as it covers the time and resources already invested in your intake, interview, and matchmaking process, as well as included features such as Optima Market Reports, Insta-Match, Mystery Match, virtual events, and any added Coaching or Momentum services. However, those introductions are still guaranteed, regardless of time frame.
Package Members (Discounted 6 Month Memberships)
Our goal is to complete your package within 6 months. Matches may come unevenly (e.g. 5 one month, 2 the next), but your total is guaranteed. Any balance rolls over until fulfilled. If your balance remains after 9 months, partial refunds may be issued to reduce the owed introductions, with additional refunds every 2 months as needed. The first set of introductions (whether 1, 2 or 4) is non-refundable, as it covers the time and resources already invested in your intake, interview, and matchmaking process, as well as included features such as Optima Market Reports, Insta-Match, Mystery Match, virtual events, and any added Coaching or Momentum services. However, those introductions are still guaranteed, regardless of time frame.
Platinum Members
We guarantee that within your 3, 6, or 12-month membership, you’ll be introduced to someone with whom you establish a relationship (defined as 3 in-person dates and mutual interest confirmed by separate interviews). If not, you’ll receive a full refund at the end of your term. Memberships may also be extended at no extra cost. Refunds, if applicable, are processed within 30 days and paid in up to 10 monthly installments—while your account remains active throughout.
Throughout the process, your matchmaker will guide you with personalized recommendations (such as adjusting age range, distance, or other preferences) based on results and feedback. But remember—you’re always in control. No criteria will be changed without your approval.
Membership Terms
